Groovin’ Gourmets Need to Know Ordering Information:

Special events are handled separately and guaranteed with a written contract.

You can order 3 ways:

1. Call: 804-868-8900 to speak with one of our coordinators and place your order.
2. Email: food@groovingourmets.com (E-mail orders require minimum of 24 business hours notice from confirmation phone call. Please do not email same day orders.)
3. Fax: 804-868-8901.

All orders will be confirmed with a phone call. If you do not receive a confirmation call within several hours of placing your order, please contact us.

1. 24 hour notice is requested. Orders placed within 24 hours of event are limited to menu availability.
   
   
2. Cancellations. Standard corporate orders require 24 BUSINESS HOURS notice to cancel your event. Weekend orders must be cancelled by Friday 12:00pm. Orders cancelled less than 24 business hours may be charged in full. We will gladly redirect your meal to another location with adequate notice.
   
   Groovin’ Gourmets assumes no liability for order cancellations transmitted by web, fax, or answering machine, until we confirm your cancellation with a return phone call.
   
   
3. Pickup orders: Orders must be paid in full prior to your arrival. Just pull up to our building and we’ll bring the food directly to your car. We request a phone call if you are not going to be within 15 minutes of your pick up time.
   
   
4. E-mail Invoices: (Our clients love this!) We send confirmation and final payments via email. Confirmation emails will be sent to you within hours of placing your order. Please review them to ensure the order is accurate. A final confirmation email is automatically sent to you the day before each event and receipt of payment is emailed the day of the event.
   
   
5. Delivery: We deliver where you want it! A $20.00 fee is added to most areas in Greater Richmond. Delivery to Fredericksburg, Charlottesville and Tidewater is also available. Please inquire for details and pricing. Our drivers have multiple deliveries on timed routes. Please ensure your on-site contact is present at the scheduled delivery time. If no one is present, food may have to be left at location.
   
   
6. Delivery Drivers: Our large number of drivers are knowledgeable with many area office locations and set up requirements. We are in constant communication with each driver. In the rare event that something is missing from your order, please call us immediately. We can usually correct a problem within minutes.
   
   
7. Presentation/Disposables: We strive to be as eco-friendly by utilizing environmentally conscious disposable products whenever possible, such as:

   - Sugarcane plates
   - Cardboard ice coolers (not Styrofoam)
   - Recyclable Bags for bag lunches (not plastic bags)
   - Paperboard platters and serving trays (not black plastic petroleum trays)

   Our hot food is presented in aluminum foil pans ready for you to open and enjoy. Wire rack chafers and paper tablecloths are available for additional fees.
   
   For a more upscale presentation, black plastic disposable plates and rolled cutlery are available for an additional fee. Full service and rentals are available upon request and is priced per event.
   
   Click to see our special event menus.

8. Gift certificates: Gift certificates are available at your request.
   
   
9. Weekend Orders: We are happy to accept Saturday orders by 12:00 noon Friday.
   
   
10. Terms of Payment: Regular clients are on net 30 day terms. First time orders must be secured with a credit card or a cleared check at the time of placing your order. We accept checks, American Express, MasterCard, Visa, and Discover for payment.
    
    
11. Late charges: Payments made after 30 days of event will be subject to a $10.00 fee or 2% of remaining balance, whichever is greater, calculated monthly.
    

Prices and availability are subject to change without notice.

Groovin’ Gravy

Corporate catering order only.

Groovin’ Gravy is redeemable for food and services provided by Groovin’ Gourmets. Maximum amount that can be earned in a 6 month period is $500. Start today by calling or emailing us to get signed up for Groovin’ Gravy. Credits will accrue from sign up date until 7/1/09. Those signing on after 7/01/09, credits will accrue from sign up date until December 31, 2009. Clients need only to sign up once. Credits must be used 6 months from date of issue. Credits are not redeemable for cash.

Groovin’ Gravy will be awarded on 7/1/09 and 12/31/09.